Myths have always been a part of human culture, and can be found in nearly every aspect of life, including the computer. One of the larger computer-based myths revolves around malware, more specifically the virus. Many users are familiar with the concept but have a tough time distinguishing between what is true and what isn't. Are you one of them?

Here are five common myths about viruses that confuse people, and the truths associated with them. Before we delve deeper it would be a good idea to explain what a virus is.

A virus is a computer program that infects a computer and can generally copy itself and infect other computers. Most viruses aim to cause havoc by either deleting important files or rendering a computer inoperable. Most viruses have to be installed by the user, and usually come hidden as programs, browser plugins, etc.

You may hear the term malware used interchangeably with virus. Malware is short for malicious software and is more of an umbrella term that covers any software that aims to cause harm. A virus is simply a type of malware.

Myth 1: Error messages = virus A common thought many have when their computer shows an error message is that they must have a virus. In truth, bugs in the software, a faulty hard drive, memory or even issues with your virus scanner are more likely the cause. The same goes with if your computer crashes, it likely could be because of something other than a virus.

When you do see error messages, or your computer crashes while trying to run a program or open a file, you should scan for viruses, just to rule it out.

Myth 2: Computers can infect themselves It's not uncommon to have clients bring their computers to a techie exclaiming that a virus has magically appeared on the system all by itself. Despite what some may believe, viruses cannot infect computers by themselves. Users have to physically open an infected program, or visit a site that hosts the virus and download it.

To minimize the chance of being infected you should steer clear of any adult oriented sites - they are often loaded with viruses, torrent sites, etc. A good rule of thumb is: If the site has illegal or 'adult' content, it likely has viruses that can and will infect your system if visited, or files downloaded from there.

Myth 3: Only PCs can get viruses If you read the news, you likely know that many of the big viruses and malware infect mostly systems running Windows. This has led users to believe that other systems like Apple's OS X are virus free.

The truth of the matter is: All systems could be infected by a virus, it's just that the vast majority of them are written to target Windows machines. This is because most computers run Windows. That being said, there is an increasing number of threats to OS X and Linux, as these systems are becoming more popular. If this trend keeps up, we will see an exponential rise in the number of viruses infecting these systems.

Myth 4: If I reinstall Windows and copy all my old files over, I'll be ok Some believe that if their system has been infected, they can simply copy their files onto a hard drive, or backup solution, reinstall Windows and then copy their files back and the virus will be gone.

To be honest, wiping your hard drive and reinstalling Windows will normally get rid of any viruses. However, if the virus is in the files you backed up, your computer will be infected when you move the files back and open them. The key here is that if your system is infected, you need to scan the files and remove the virus before you put them back onto your system.

Myth 5: Firewalls protect networks from viruses Windows comes with a firewall built into the OS, and many users have been somewhat misled as to what it actually does, and that firewalls can protect from viruses. That's actually a half truth. Firewalls are actually for network traffic, their main job is to keep networks and computers connected to the network secure; they don't scan for viruses.

Where they could help is if a virus is sending data to a computer outside of your network. In theory, a firewall will pick up this traffic and alert you to it, or stop the flow of data outright. Some of the bigger viruses actually turn off the firewall, rendering your whole network open to malware attacks.

What can I do? There are many things you can do to minimize the chances of infection. The most important is to install a virus scanner on all of your systems, keep it up to date and run it regularly. But a defensive strategy like this isn't enough, you need to be proactive by:

• Not installing programs from sources you don't know or trust
• Being weary of any program that asks you for your password
• Not installing any browser add-ons or plugins suggested by websites. Instead, download them from the browser's app store, or the developer's website.

If you are worried about the security of your systems and network, call us today. Our team of security experts can work with you to provide a plan that will meet your needs.

Most small to medium businesses operate on razor-thin margins, with managers and owners on the lookout for ways to minimize costs in hopes of maximizing the bottom line. There are many ways to cut costs, and one area to look at could be your technology. As you likely know, technology isn't cheap, but there is always a way to keep expenses down.

Here are five ways you can reduce IT spending.

Backup everything If your business is like most other small to medium companies, the majority of your important files are located on one server or maybe a couple of computers. Technology doesn't last forever and the machine where you have your data stored on will eventually stop working.

When it does, you will have to replace it, and your files that were on it could be lost. The cost to recover them will be high. To minimize this risk, you should invest in a solid backup platform that runs on a regular basis.

Yes, this will cost money now, but would you rather have a copy of your systems and data from Yesterday which can be easily implemented when you have a problem, or would you like to pay to maybe recover year's worth of data? Backups will save you costs in the long-run, not to mention the stress they will help you avoid.

Have a strict anti virus policy The idea that your employees won't download programs or browser extensions simply because you tell them not to is like telling a child not to eat candy; they are still going to do it. By simply having computers and devices accessing the Internet through your network, you are at risk. If your systems are hacked or infected, you can face lost data, high recovery costs or worse.

How do you minimize the chance of malware infections and the risk of being hacked? Antivirus software and security solutions installed on every computer that can be run from one machine are your answer. This makes it easier for you or your IT partner to ensure all of your systems' antivirus software is up to date and scanning when it should be. This will minimize the chance of infection and keep costs down.

Document everything As your company grows, you will start to use more technology. Over time, it will need to be replaced, and you likely won't be able to afford replacing all your systems at once. This means that you will have to track down the systems, software, etc. that need to be replaced; which will take time and cost you money.

If you take steps to document all of your systems, computers, software, etc.; where it's located; when it was implemented; who is in charge of it, etc., you will be able to track things down quickly when needed, thus managing your systems better. This time saving measure will cut your costs.

Look into a CRM/ERP/HRM solution There are so many software solutions out there that can help you plan and run your operations. If you've been tracking employee data or planning using a simple spreadsheet, you could be getting more out of a tailored solution.

Solutions like Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) or even Human Resources Management (HRM) can help you spot hidden costs or even plan more efficiently, which will reduce costs well into the future.

Look for fixed-price solutions A major problem with all technology related systems is that predicting costs is nearly impossible. You simply don't know when/if an important piece of hardware will fail. This becomes even harder if you don't have expertise in tech.

One of the best ways to save money on IT costs is to outsource. Almost every IT provider offers flat-rate services that cover your systems and can ensure you maximize your IT investment. This makes budgeting for IT easier, as you know what your monthly costs will be. You can then focus on your business, and over time will see a decrease in IT costs.

If you are looking to cut your IT expenses, why not contact us. We may have a solution that will ease the budget burden.

What exactly is data? Many define it as a set of values that belong to a set of items. Essentially, data is all around us, and we use it on a daily basis. Data, by itself is largely useless - think of the last time you saw a spreadsheet without any labels. But through the use of tools that help us analyze, interpret and manipulate data, we are able to turn it into something useful: Information. The question is, what are the useful data analysis tools?

Here's a brief overview of five data analysis tools that you could use in your business.

BigML

One of the more common uses of data is to help a business manager make predictions. We all know predictions are among the hardest things to do. Enterprises hire staff and invest in systems solely with the aim of making predictions. If you're a small business, you likely don't need expensive software that is hard to use.

Enter BigML. How it works is you define and upload a set of data and format it. BigML will then take that data, help you to create a prediction model which you then can apply 'what-if' variables to and have it generate predictions. The site runs on credits; you pay for a set amount of credits and each part of the process - dataset, model and prediction - is worth a certain amount of credits. Prices start at around USD$6.50 for credits, which gives you 10MB of data, 5MB worth of models and 10K predictions based on this data.

Wolfram|Alpha's Facebook Reports

WolframAlpha is a search engine that collects data and uses algorithms to interpret it. One feature of this site is that you can develop reports, one of the more useful being Facebook Reports. You can access the report feature by clicking here. Alternatively, you can go to the WolframAlpha website and search for Facebook.

This report provides users with a glimpse into their Facebook Page's information. It provides you with information on who are the most active posters, how many shares/likes, etc. you get and other useful information in easy to read charts and graphs. The key here is that the report can show you how customers access your Page and where they come from. You could use this information to see what posts users liked and didn't like, and provide more engaging content.

The basic version of the report is free. More advanced controls and data analysis is available for USD$4.99 a month.

Many Eyes

Many Eyes is a data analysis and visualization tool developed by IBM Research. If you already have data sets then you can upload them to the website and use one of the many different visualization tools to create charts, graphs, etc.

A cool feature of this site is that it has the ability to analyze written documents. Say for example you are writing new content for your website, you can copy and paste the content and get a visual representation of the words you use, how you connect words, etc. If you have a set of keywords you would like to use for SEO and search purposes, you can manually compare them with the visualization. If you notice that an important keyword is missing, or not represented enough, you can go through and re-write the copy a bit.

Best of all, it's free.

Tableau Public

If you have an idea about Business Intelligence, or have worked with data on a regular basis and have sets that are structured, Tableau Public is probably the most powerful free analysis tool available for small businesses.

While powerful, it isn't the most user-friendly of options. To get the most out of this program you are going to need to know the basics behind data analysis. If you feel comfortable with the basics, you'll be creating dashboards, charts, interactive graphs, maps, etc. that look great and can be embedded on your blog or website. Oh yes, did we mention it's free?

Excel

Big data is all the rage these days, it's hard not to hear techies and data specialists talk about it. While it is an important part of many large businesses' data analysis practices, the truth is many small businesses don't need big data just yet. If you have simple data you need to analyze e.g., how many hours have your five employees worked this month? Why not stick with simple spreadsheets like Excel or Google Spreadsheet.

As long as you have data entered in a logical way, you can easily create graphs and charts that can help you visualize and analyze your data.

If you would like help establishing a system that can help you track and analyze your data, please contact us today, we may have a solution that works for you.

Think back to the last PowerPoint presentation you saw. Did it have charts, graphs or other figures obviously from Excel spreadsheets? Were they good? It's not uncommon to see presentations with weak graphs, which can lead to the audience losing attention. While it may seem hard to get a good-looking graph into PowerPoint, it actually isn't.

Here's how you can take data from spreadsheets in Excel and turn it into graphs and charts in PowerPoint.

Before you start

Before you can transfer data from Excel, you should take a look at the spreadsheet. If you have a ton of data and only want to take a certain chunk to make your graph, it would be best to copy and paste it into a new Excel workbook. This way, you can get the data from Excel to PowerPoint easily and turn into a graph or chart.

The key idea here is that you don't want to do a data-dump - putting every single number, most of which could be useless - into a slide. You want to take only the most relevant information from the spreadsheet. It's easiest to do this on a slide-by-slide basis, after you have setup the presentation outline. Copy the information only pertaining to that one slide. If you're not sure whether it will be useful or not, it likely isn't, so don't take it.

Create the graph/chart

Once you have only the data you are going to need for the chart, you can switch over to PowerPoint and go to the slide where you will put the chart. This can be done by:

1. Clicking on the slide's body field - where you enter the main text of the slide, below the title.
2. Selecting the Insert tab from the top of the screen and clicking on Insert Chart. Note: This will only work if the slide's layout supports Content. To change the layout of the slide, right-click on it and select Layout, then pick one that says Content.
3. Choosing the type of graph that's relevant to your data from the window that pops up and pressing OK.
4. Deleting the information in the dummy Excel spreadsheet that comes up by left-clicking and dragging over the content. It will be highlighted and pressing Delete will get rid of it.
5. Copying and pasting the information from the Excel spreadsheet you setup earlier into the window in PowerPoint. Be sure to click on A1 before you paste it.
6. Renaming the chart by double-clicking on the title above the cells.

You can click back to the slide to look at the chart. Often times the data will be opposite. For example, the date will show on the X axis, when it should be on the Y. If you click on the chart, and select Switch Row/Column in the ribbon above the slide, you will be able to re-arrange the information.

Time to format

It's highly unlikely that the graph you placed into the slide is formatted the way you want, or even optimized for your audience. Here are four tips to help you format it so it not only looks good, but can be seen when you give your presentation.

1. Don't get too flashy - Yes, there are a large number and variety of charts available. No, they are not all good for presentations. It's best to pick a simple layout - stick with the classics: Pie, Bar and Line. Don't pick 3-D charts as they are hard to read and can confuse the audience. Also pick colors that can be seen. For example, light green, yellow, grey, etc. can hardly be seen on most projectors.
2. Use big text - It may look big enough on your screen, but you can be sure it isn't going to be big enough for your audience. Use the biggest font size possible, and limit any explanation text.
3. Remove Gridlines - But Gridlines make it easier to determine amounts don't they? Yes, on reports. But this isn't a report, it's a presentation, so it's ok to be general. Gridlines will just confuse your audience, and make graphs look cramped. Remove them by clicking on any grid line in the middle of the graph, and pressing Delete on your keyboard.
4. Test it - Before you give the presentation, it would be a good idea to test the presentation on a screen that is similar to the size you will be presenting on. If that's not possible, get a colleague to look over it. They will likely be able to point some changes out - if need be.

Having attractive graphs in your presentations can go a long way in keeping your audience engaged, and it could increase the chances of your message sinking in. If you would like to learn more about how you can leverage PowerPoint or any of Microsoft's other programs in your office, please contact us today.

The Internet has seeped into nearly every aspect of our daily lives, it's hard not to be connected these days. Think about the number of websites you have accounts with, and how all of these sites now have some form of personal information of yours. The question is, what exactly do these sites do with your information? The answer lies in the Terms of Service, which are always evolving and hard to keep track of. Luckily, a new website makes it a lot easier to monitor all of these changes.

Terms of Service for websites change on a fairly regular basis, and many of us simply have no way of knowing if and when such changes have been made, and what exactly has been changed. That's why a group of lawyers and professionals started Docracy. According to the website, "Docracy is a home for contracts and other legal documents, socially curated by the communities that use them." The company aims to make legal documents freely available.

Part of this site is the Terms of Service section which is a database of over 1,000 popular websites' Terms of Service and Privacy policies. It tracks them and notes when changes are made, and highlights these changes so they are easily found.

If you visit the site here, you can see a list of changes that companies have recently made, and clicking on one should give you basic change information. Clicking on See Full Changes will bring up the full doc with the recent changes highlighted.

Selecting See Full Directory will bring up every policy that the website tracks, and allow you to read them.

Is this useful for my business? Online law is very complicated, and many companies that run websites that you may have accounts with often don't make it easy for you to find legal contracts or policies. A good example of where Docracy is helpful is if you want to know who exactly owns your content stored on a popular cloud service. You can go to Docracy's database and quickly find the related Terms of Service. From there you can download the document and look through it, or view it on the site.

Basically this site can help you get a clearer picture on the various contracts you sign with websites, and how these websites plan to use your data. For many business owners, knowing exactly what other companies are going to do with your data can help you find a more secure solution. After all, being prepared with the correct knowledge is half the battle.

If you would like to learn more about Docracy, or how a change to a Terms of Service could affect your business please contact us today.

As a business owner or manager, you know that running a business is not easy. There is always something that can put your business in harm's way or hurt your bottom line; something that needs your attention. This is simply a part of business. But there are steps you can take to minimize any adverse effects from both the external and internal environment. One of those steps is the adoption of a Business Continuity Plan.

Some companies are hesitant to adopt a Business Continuity Plan (BCP) because of the perceived costs and complexity involved. We won't deny that plans are usually on the complex side, but there are good reasons as to why your company should adopt one. Here's five.

1. Your business will be seen as more valuable Banks, venture capitalists and other investors tend to air on the side of caution, and as such will usually look to businesses that appear to be stable as more viable investment vehicles. Companies with a BCP are often seen to be more valuable, as they can address diverse situations better than those without. As a result, they will make the investor more money over time.

2. Compliance Big companies in a number of industries have had continuity plans for years and many have started to look for suppliers/vendors with continuity plans. Beyond that, some industries and government bodies have made BCP a requirement. If you are a vendor, supplier or even in specific industries, it is a good idea to have one in order for business to run smoothly.

3. Potentially lower insurance premiums Operating a business is filled with risks, and business managers are often looking for ways to minimize it. One way includes the purchase of insurance - many industries and situations require you to carry it. Generally, insurance providers will give more favorable rates to companies that take steps to minimize risk. A solid BCP will go a long way in showcasing how risk-averse your company is, which could lead to lower rates or at the very least, stable rates.

4. More efficient communication Developing a BCP involves constant, company-wide communication in order for it to be successful. For many businesses, this involves collaboration between team members who don't normally work together on a regular basis.

A BCP also fosters communication plans during disasters, both within the organization - most employees have a role, and will need to work together to pull through - and outside - customers, suppliers and other stakeholders will be contacting you. If your employees know how to communicate what needs to be done, effects of the disaster will be minimized.

5. Survival Recent natural disasters around the globe have highlighted that businesses without a plan will most likely be forced out of business. Having a BCP will minimize the chances of this, while preparing your business for survival.

If you are looking to implement a business continuity plan, or improve on an already existing one, please contact us today. We may have a solution for you.

Managing IT problems yourself can be frustrating. One minute you think you have a solution; the next, you find a whole other problem than with the one you started. This kind of check-and-fix solution may work for now, but, along with costs, the time it takes to fix IT problems like this can add up quick. What solutions for IT support do you have to keep from getting these headaches?

If you are working with a new software, the time it takes to learn with trial-and-error can be consuming. You may want to consider receiving training for these software systems to help improve productivity and reducing IT conflicts. Training still does not provide the immediate expertise that you may need to solve the most convoluted problems.

Another possible solution is to hire a managed services IT provider. These services provide a range of support for monitoring hardware and performing software operations. They can maintain operating system installations and insure there are no conflicting software for your system. Managed services is a great choice to keep business running as usual. Many services are offered at a 24 hours, 7 days a week schedule to be on alert for those rare and unexpected errors.

With managed services, you can rely upon the expertise of decades of experience from the members of the team monitoring your business network. Feel free from worry of when your business or organization can be back up running; these experts have seen it all and know what to do to get you back on track.

Envision Consulting would like to provide your business or organization IT support without headaches. Please contact us for more information on how our services can be tailored for you.

It's a sure thing that if you say 'social media', the vast majority of people will think of either Facebook or Twitter. These are two of the largest networks that are used, with users often having accounts with both. Because of this, it's not uncommon to see a trend develop on one network and expand to the others. One of the more common trends is the use of the hashtag (#). Do you know what it's for though?

The hashtag (#), commonly referred to on telephone systems as the pound key, is a character first used by users of the popular social network Twitter. According to the help forum on Twitter, "It is used to mark keywords or topics in a Tweet. It was created organically by Twitter users as a way to categorize messages."

Look at nearly any Twitter message and there will usually be hashtags attached. If you were to search for the term e.g., #Cloudbackup on Twitter, you would get a list of all tweets that have mentioned the above example. When Twitter talks about a 'trending topic' it means a subject that has become popular.

This way of categorization has become so popular amongst Twitter users that it's starting to spill over onto the other networks. Instagram for instance has given members the ability to add hashtags to pictures, so that they can be added to groups which can subsequently be searched for. Even Google has gotten in on the act, with Google+ and YouTube both supporting this system.

With Facebook, the hashtag has come to give context to a status. You've probably seen some status updates such as: I love Mondays #sarcasm #bored. This should be read with a sarcastic and slightly bored tone.

Because of the usefulness of the hashtag, some users have become overzealous in their use. Reading a Tweet that says '#Friday is #awesome, here comes a #fun #weekend.' just looks unprofessional and could put off followers.

While effective, there are some basic rules you should follow to help get the most out of your hashtags. Here's four.

1. No long hashtags. Hashtags are meant to be short and associated with one word. Don't make the mistake of adding more than about two words together, as the likelihood of users finding the tag will decrease. e.g., #Cloudservicesareawesome should be avoided, use #cloudservices instead.
2. Minimize their use. It can be tempting to hashtag every keyword in messages, however makes them look weird, while decreasing their readability. It is a good idea to limit use to one or two per message.
3. The hashtag is special. Don't use it for everyday words. Instead use it for product names, or a special part of the announcement. Remember that you don't have to use hashtags in every message. Check out Samsung Mobile's Twitter feed to see a good example of proper use.
4. Use a unique hashtag. If you can, try to use a unique hashtag, something that followers will be able to associate and relate to you. The key here is that when it's used, the user is referred to you, and only you. Do a quick search on Twitter for the hashtag you would like to use, to ensure it's not taken. Many companies will shorten their tag to initials or a shorter term, which is perfectly acceptable.

Hashtags, when used correctly, can be a great way to build brand identity and increase social media presence. If you are looking for a social media plan, please contact us today to see how we can #expandbrands.

The Internet has become ingrained in nearly everything we do. There are many people who are barely disconnected these days. While this development is great for companies, that arguably get more out of employees as a result, there is a downside. In general, people are more than willing to share their personal and private information online. This can ruin reputations, or worse still, open you to identity theft, risks which highlight the need to secure your online information.

Here's three things you can do to help secure your personal data shared online.

1. Realize your online actions are risky Read any tech related blog, or even syndicated news articles and it's not hard to see that identity theft and cybercrime in general is not only serious, but on the rise. Let's face it, our online actions are risky. As with any plan, the first step is realizing that there is a problem that needs to be fixed. The first step is to educate yourself about online security, what steps you should take, and what exactly it is.

For example, here's a great article written in the middle of February about how different age groups react to Facebook changes, and if they take steps to minimize who can view their personal data. It's kind of interesting to see that the younger generations take more steps to secure their profiles than their parents, yet you still see people with reputation damaging pictures that can be viewed by anyone.

2. Take matters into your own hands Many people already know their personal information online is at risk, but there are further things you should do to minimize any dangers:

1. Don't rely on websites to keep you secure - Websites like Facebook are companies. They exist to make money. How do they do it? Often by selling information you have given them access to. That's not saying site owners don't look out for their customers' best interests - many do. What you need to do though is look at all the sites you have accounts with and ensure your information is secure to the level you are happy with.
2. Provide the least amount of information possible - Think about the last time you joined a social network, or mailing list. You likely were asked to provide your name, address, birthday, etc. Did you know that you don't have to provide all the information requested? Most sites only require your name and birthday, the rest is optional - usually used to provide better service or targeted ads. Many sites will put an asterisk beside required information to let you know that you have to supply this.
3. Think twice before signing up - It's a good idea when signing up for a new account to think twice. Do you really need this account? Or can you get by without it?
4. Use separate email accounts and passwords - Setting up different email accounts is a good idea. One should be for personal use, so the address is given only to people you know. Another could be for all of your online accounts, with a final one strictly for password recovery. It would be best to make the addresses as different as possible. Beyond that you should have separate passwords for each account and every service. This will limit hackers from being able to gain access to multiple accounts.
5. Secure your browsing - Almost every website that asks users to sign up for accounts offers a secure version of the site. Enter https://www. before the site address, e.g., https://www.facebook.com. https is a secure communications protocol that ensures one is communicating directly with the website - you're actually looking at Facebook, not a phishing site designed to steal passwords.

3. Encourage others to think It's not enough to just take action yourself. Encouraging colleagues, friends and family to also take steps to protect their online information and identities, is worthwhile. There are many great ways to help spread the word about safety, including the National Cyber Security website, which has information on Internet related security. Check it out, and share it!

If you would like to learn about how we can help you keep your information and data safe online, please contact us today for a comprehensive solution!

In the developed world, outsourcing is commonly seen in two very different ways: Employees see it as a threat to job security, while companies often see it as way to capitalize on less costly labor markets. There's little doubt that many businesses could benefit from some form of outsourcing. Why not start with one of the areas many managers and owners feel least comfortable with: IT.

Outsourcing IT is a bit different than the usual outsourcing you get in factories, or support services. Instead of going overseas, you can partner with a Managed Service Provider (MSP) in your local area. MSPs provide comprehensive IT management services which usually cover everything tech related.

Working with an MSP often has a direct impact on your bottom line, and can help make your company even more successful than it already is, or at least increase profits to get you there. However, there are many more reasons companies outsource. Below are our Top Five:

5 reasons why you should outsource IT

1. Increased control of operational costs - Most MSPs group their services together into monthly plans, meaning you have one cost associated with the IT department. Overhead expenses such as staffing, overtime hours, and operational costs, as well as software licenses, etc., are all included in a flat monthly fee. This makes it easier for you to control IT related costs, while also saving money.
2. Take focus away from IT, refocus on business functions - Technology is great and a necessity of running most modern businesses but it does break and become either worn out or outdated. Seemingly endless tech issues can take your focus away from key business functions. MSPs take care of all this, allowing you to re-focus your efforts and energies into running your business.
3. Access to better resources - The best and newest tech is often pricey; well beyond the budget of a vast majority of small and medium sized businesses. This is further compounded by the fact that you likely can't afford to hire the new employees needed to to run these systems either. MSPs can provide the latest tech along with the experience to support it, allowing you to get more for less.
4. IT functions are beyond current abilities - If you are like most small to medium companies, you have a few staff who are designated as computer experts, even though that may not be their main role or responsibility. Or it could be the case that you and your colleagues simply lack the knowledge and experience required to run increasingly complex technical systems. The employees at MSPs eat, sleep and breathe tech, and can provide enterprise level IT support and knowledge.
5. Reduced risk from IT failure - Technical systems are built to be robust. However, they aren't perfect and will eventually fail. This could mean lengthy downtime, increased costs and lost data. Managed Service Providers reduce this risk by actively monitoring your systems and offering back-up services which will reduce productivity loss and lost business.

3 things you can expect from an MSP There are a wide variety of MSPs, serving many industries, but there are three things you should expect from any MSP.

1. Flexibility - IT companies have access to a wide variety of vendors, tech and resources. This means they should be able to develop scalable solutions that meet your companies needs as you grow.
2. Product experts - The main business objective of an MSP is to provide IT services.To do this they need employees who know their stuff. To get the best, most hire staff with specific qualifications and certifications and experience with the systems offered.
3. Long-run cost savings - In the short-term it is entirely plausible that internal staff are cheaper than a monthly MSP. Factor in the cost of purchasing technology, maintaining it, plus the cost of recovery, and the cost of retaining an internal IT team will skyrocket. Most companies you outsource to offer a flat rate monthly fee, and will be able to maintain your systems longer. This means lower replacement costs and increased uptime, which in the long run make outsourcing a viable, cost-efficient option.

If you are tired of IT problems and cost overruns, contact us today to see what we can do for you.