The #1 Way to Lose Customer Trust

The #1 Way to Lose Customer Trust

Courtesy of Cindy Bates - Vice President, Microsoft U.S. SMB group Premera — a major health insurer based in Washington State, has been in the news this month — but not because of a major advancement in healthcare or a customer milestone. Instead, the brand is under scrutiny as a result of a cyberattack that may have exposed the personal information, including the medical records and social security numbers, of more than 11 million people.

10 Ways to Prepare Your Business For the Worst [Checklist]

10 Ways to Prepare Your Business For the Worst [Checklist]

We don't have to tell you. Disaster can happen at any moment and if you have been around the block a few times, you know that disaster is not just a major hurricane or fire like we see on TV. It is anything that can cause your business to stop operating normally for a considerable amount of time, like a sudden data loss, a cybercrime, losing key personnel, or failure of critical hardware.