Whether you have a single store or run a multinational chain, updating your retail IT services is critical to any operation. Online ordering, inventory management, and customer payments rely on your technology running smoothly all of the time.
Envision Consulting’s IT services for retail will help to keep your business running smoothly.
Set up a meeting (703) 535-8766
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When your technology goes down, you’re losing sales. Customers can’t pay, inventory can’t be ordered, or delays frustrate customers into walking out.
Modern retail operations also run with staffing that’s just right for current demand. Your cashiers or managers may be able to perform basic troubleshooting, but they don’t have the time or expertise to tackle complex problems or perform proactive system upgrades.
Having a dedicated IT service keeps everything running smoothly and gives you someone to immediately call if anything ever goes wrong.
When you have IT needs but aren’t big enough to have a dedicated IT staff or want to leave IT to outside experts, managed IT services for retail can give you the right solutions.
Managed IT provides the same level of service as an in-house team, except you get access to a full team of outside IT professionals who are always ready to take your call.
The Microsoft 365 suite provides key communication tools between managers and employees as well as different locations. You can also create marketing and training materials.
At Envision Consulting, we can help to ensure that you have the latest version, provide IT support, and help seamlessly sync your data between locations.
In the past, you may have had a server room to handle your online ordering platform as well as internal systems such as inventory management. This room would take up valuable retail or storage space and require you to have someone on-site to maintain it.
Moving your data to a cloud system saves those costs and lets your software receive updates in real-time without any interruption to your operations.
When you think of data security, you probably think of financial services or medical records. However, retail industry tech is increasingly a target for hackers.
Common targets include customer payment information or data you collected as part of a loyalty program. Your security team helps you to avoid the potential reputational damage, customer lawsuits, and interruptions to your operations that can come with a hack.
Your store may want multiple phone lines for different departments, such as sales, returns, service, and billing. You may need outgoing calls to appear as coming from your central number instead of the employee’s direct line.
You may also have calls going to and from multiple businesses or work-at-home locations. VOIP services are one of the best ways to meet all of these needs.
To learn more about the available options or to request a quote, set up a meeting today.
Set up a meeting (703) 535-8766
