What to do if your business’s IT server gets hacked

Statistics show that 30,000 websites are hacked daily. It’s a harsh reality for business owners of all sizes. So, what should you do if your business IT server or website gets hacked? Keep reading to find out. 

Step 1. Report the Hack

You should report the hack to your customers and law enforcement as soon as possible. You should notify every customer in writing of the following:

  • A breach occurred
  • When it happened
  • What kind of information was compromised (credit card numbers, social security numbers, etc.)
  • Where they can visit or call to learn more
  • Details about credit monitoring agencies that can help track any fraudulent activity on their accounts
  • What you are doing to remediate the issue

Step 2. Find the Cause

Now it’s time to find the culprit. How did the hackers get in? Possibilities include:

  • Weak or stolen passwords
  • Device loss or theft
  • Out of date software and other IT systems
  • Malware
  • Use of public wifi and other unsecured networks 

It can be hard to find the root cause of the hack yourself, so it’s a good idea to contact a managed services provider (MSP) that can help you get to the bottom of the issue and prevent it from happening in the future.

Your MSP will help you find out which computers and accounts (and even a possible IT server) were compromised, what data was stolen or accessed and who was affected — your partners, employees, or customers. 

The MSP will also work to get you back online ASAP and then will monitor your network and infrastructure as well as conduct essential updates and other preventative measures to help keep your data protected going forward. 

When you partner with an MSP you allow yourself and your employees to focus on core business functions and client relationships while they handle the cybersecurity heavy lifting. This allows you to scale your business. What’s more, your MSP will grow with you. 

High-value MSPs will work to explore proactively and identify enhancements that are aligned with and can improve your key business goals.

How Envision Consulting Can Help

Envision Consulting helps clients reach new heights every day by giving them the IT backbone their organization needs. Finally find a straightforward, effective path to a more capable IT environment, and have an expert partner at your side to guide you along the way. 

Contact Envision today and let’s get started securing your future.